When you have to help out users with their problem, nothing is more frustrating then the users’ inability to clearly state what their problem is, and how they got to the point where it went wrong. Fortunatly, Windows 7 packs a really really really awesome tool that will get rid of those problem once and for all: the Problem Steps Recorder.

This nifty little tool records the users’ screen and outputs all relevant information in a MHTML document, which will contain all screenshots and steps needed by the helpdesk user. Thanks to Ment van der Plas for pointing this tool out to me

You can start Problem Steps Recorder by Start>Run>psr.exe and try it out

This tool is also very very very interesting for all us lazy IT guys, who don’t want to screenshot their installations for recipe files etc