We all remember the last tool created by Peter Nap: App-V on a stick, but Peter didn't stop there. Yesterday Login Consultants released a new tool: The App-V Self Support Tool. One of the things that you will find out early on when actual users start working with App-V, is that sometimes they manually need to reset, preload and refresh their virtualized applications. As a result, you will need to give users access to the App-V client MMC plug-in.
The problem is, the MMC is typically off-limits for normal users in the enterprise because of security policies on desktops and laptops. And even when users have access, try explaining non-technical users how to work with the App-V client MMC plug-in. The App-V client configuration is simply way too clunky for normal users.
The great thing about the App-V Self Support tool is that is consists of just 2 files that do not have to be installed, one executable and one XML file for the configuration. This makes enterprise deployment quite easy: just drop the files anywhere on the client and provide the users a shortcut to start the application.
The interface is deliberately simplified, so users can find their way around. There are only a few options: View, Language, Repair, Cache, Start and Refresh. Users do not need anything more, and more importantly, they are not required to ask the helpdesk to support them.
[Virtualizing the App-V Support tool is not recommended! (No really.. it breaks)]